SHIPPING & RETURNS

SHIPPING POLICY

  • All items that are in stock ship within 3-7 business days.

  • All orders ship Royal Mail signed for.

  • There are two flat rate shipping options. Standard shipping (3-7 business days) or Express shipping (1-2 business days). 

  • Items are not shipped on weekends or holidays.

  • All orders are shipped in the order they are received in the queue as long as items are in stock

  • We DO NOT ship internationally.

  • We do not modify orders once they are placed and we do not respond to messages requesting to do so.

  • We do not combine orders. Each order will be shipped individually.

RETURN & EXCHANGE POLICY

  • TGV allows up to 5 days, upon delivery of order, to report any defective, damaged, or missing product(s) for support in resolution.

  • Any damaged or missing product(s) caused by the shipping carrier is for you to take up directly with them and not the responsibility of TVG.

  • Any requests after 5 days of delivery will be denied.

  • Items that are not defective or damaged are not eligible for return or refund or exchange.

  • All clearance/closeout and transfer sales are final and are not eligible for refund or return.

  • Purchases made using a discount/promotional code are final and are not eligible for refund or return.